Refund and Returns Policy

At Wood Pop Kids PK, we take pride in the craftsmanship of our activity products and want you to be thrilled with your purchase. If something isn’t quite right, we’re here to help. Please review our policy below for details on how to handle returns and refunds.

1. Eligibility for Returns

You may request a return or refund under the following circumstances:

• The product arrived damaged or defective.

• You received the incorrect item.

• There is a significant issue with the quality of the product.

Timeframe: All requests must be submitted within 7 days of receiving your order.

2. Conditions for Acceptance

To be eligible for a return, please ensure:

• The item is unused, in its original condition, and in its original packaging.

• You have a valid proof of purchase (order number or receipt).

• For damaged items, you provide photographic or video evidence of the defect.

3. How to Start a Request

1. Contact Us: Email our support team at info@woodpopkidspk.com with your order number and the reason for your request.

2. Review: Our team will review your information and provide instructions, including the return shipping address if applicable.

3. Processing: Once we receive and inspect the returned item, we will process your refund within 10 working days.

4. Payment: Refunds are issued back to the original payment method used during checkout.

4. Non-Returnable Items

The following items cannot be returned or refunded:

• Customized or personalized products.

• Items purchased during a clearance or flash sale.

• Products that have been used, altered, or damaged after delivery.

• Outdoor products that have already been assembled.

5. Shipping Costs

• Original shipping costs are non-refundable unless the return is due to our error (wrong or defective item).

• Return shipping fees are the responsibility of the customer unless otherwise authorized by Wood Pop Kids PK.

6. Warranty & Maintenance

• Manufacturing Warranty: We provide a 6-month warranty on the manufacturing of indoor wooden structures.

• Slide Replacement: A 10-day warranty is available for slides. Replacements requested after 10 days will incur a fee based on the specific model.

• Exclusions: Damage caused by acts of nature (floods, storms, etc.) or improper assembly is not covered. Regular maintenance is recommended to ensure the longevity of wooden products.

7. Cancellation Policy

Please double-check your order before confirming. Once an order is placed, it cannot be canceled as we begin processing and preparation immediately to ensure timely delivery.

Contact Us

If you have any questions regarding these terms, please reach out to us: Email: info@woodpopkidspk.com

Note: This policy is subject to change. We recommend reviewing this page periodically for any updates.